La Sierra understands that your new furniture is an investment. Once it’s set up in your house, you want to keep it there for a long time to come.
We provide a free one year in house warranty that is only limited to manufacturer’s defects, which does not include accidental damages, spills, rips, tears, etc. Damages on furniture that are caused by everyday use such as water damage, scratches, rips or even cracks are not covered by La Sierra 1 year manufacturer’s warranty.
La Sierra Furniture, we have a no returns or exchanges policy and all sales are final. We sell brand-new merchandise only; therefore we are not able to take back any furniture that has been used. Also, we are very mindful about sanitary/health issues & do not bring used merchandise back into our warehouse. Once your invoice has been signed and/or initialed, cancellations cannot be made for any reason. Refunds are not given for any reason on any invoice.
However, with the approval of upper management, there will be a 20% cancellation fee of the entire invoice amount on all cancelled orders. If a customer places a special order, the invoice must be paid in full before the merchandise can be ordered. There are no refunds on special orders.